Refund & Product Exchange Policy
Last updated: 01/03/2025
At Rapidoshopping, we are committed to providing the best shopping experience. If you are not satisfied with your purchase, we offer both refunds and product exchanges under the conditions outlined below.
Refund Policy
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refund requests must be made within 30 days of purchase.
Non-Refundable Items
Several types of goods are exempt from being refunded, including but not limited to:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refund Process
To request a refund, please contact us at info@yourstore.com with the following details:
- Order number
- Reason for the refund request
- Any supporting documents or images, if applicable
Once we have received your request, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., wrong item sent).
Return Shipping
To return your product, you should mail it to: [Your Return Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Product Exchange Policy
We also offer the option to exchange products. If you are not satisfied with your purchase or received a damaged product, you may exchange it for another product under the following conditions:
Exchange Eligibility
To be eligible for a product exchange, the item must be in its original condition, unused, and with the original packaging. Exchanges must be requested within 30 days of purchase.
Exchange Process
To initiate an exchange, please contact us at info@yourstore.com with the following information:
- Order number
- Product to be exchanged
- Preferred product for exchange
- Reason for exchange request
Once we receive your exchange request, we will process it within 7 business days and notify you with the next steps.
Shipping Costs for Exchanges
The cost of shipping the exchanged product will be borne by the customer unless the exchange is due to a product defect or error on our part.
Changes to the Refund & Exchange Policy
We reserve the right to modify or update this Refund and Exchange Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns regarding our Refund & Product Exchange Policy, please feel free to contact us:
Email: info@yourstore.com
Phone: (123) 456-7890